Privacy

At the time of a purchase an account is created with your Name, Address, and some more personal information. We save this for our records and for your convenience and don't disclose this information. Credit cards will be processed by the Credit Card Company direct for your Security.

We at WOC have the latest technology to protect your privacy however we do not take responsibility in any event of fraud and computer glitches.

Copyright

When using this site, you need to adhere to WOC Copyright rules. All content including graphics, text, logos, button icons, images, digital downloads, and software is the property of World of Communications and is not to be duplicated in any form.

Fees and Taxes

All transactions are taxable according to NY state taxation laws, and changes in local state laws will be strictly adhered to.

In accordance with the law, WOC will only exempt an order from taxes if the tax exemption form is on file.

No refund will be issued to back transactions that have already been taxed.

Chargebacks

Any and all credit card chargeback fees - including accompanying processing fees - will be forward to the customer's responsibility.

Credit Card Transactions

Checking terms and conditions on the online order form is the equivalent of providing a signature. Customer is thereby authorizing WOC to charge their credit card.

WOC offers store credit only - no credit card refunds.

WOC reserves the right to charge cards in advance before set renewal date for phone refills.

WOC cannot be held responsible for credit card fraudulence.

It is the customer's responsibility to inform WOC of updates to credit card, address, and phone number information.

By signing standard WOC documents, customer authorizes WOC to charge their credit card(s) and agrees to never charge back without written permission from WOC.

Refills

WOC assumes no responsibility for delayed refill transactions and offers no reimbursements as such.

When changing from monthly to standard subscriptions plans, it is the customers responsibility to call in and speak with a live representative to enact such change.

WOC assumes no responsibility for any payments lost due to porting and offers no reimbursements as such.

Customer assumes responsibility for duplicate transactions and/or losses due to duplicate transactions.

All upgrades are instantaneously put in effect.

Pins payments or refills are non-refundable.

Returns

All Sales are Final. Merchandise that was not used and is in the original packaging can be exchanged or returned for store credit within 14 days of purchase. Return Shipping is at the customer's expense and there will be an additional $10 Restocking fee. Items purchased online can be returned in the store with the original receipt. 

Rentals Israel

Israel Rentals are for use in Israel only. Any calls outside of Israel will incur charges of $2.50 per minute.

When in Israel, dial 00-1-718…. for outgoing calls to the USA. Do not dial 012,013,014,016,017,018,019 or any approximately $1.50/minute above those we quoted you.

Calls to 144 will be charged $2.50 per call. Calls to 1900 numbers will be charged 60 cents per minute.

Calls to hotlines are not included in the unlimited plan. A charge of 14.9 cents per minute will apply.

Calls and text to countries other than Israel, USA, and Canada are not included in the unlimited price it is the customers responsibility to verify rates.

MMS is not included in the unlimited price.

There is a minimum rental period of 7 days.

We reserve the right to charge for excessive usage.

You must report any problems you experience. No credit will be issued for unreported issues.

If a cell phone is lost or stolen, the customer is 718-831-7007 and reports the loss.

Rental fee is non-refundable. If for any reason, you must cancel, as long the rental devices are returned before the rental start date a store credit will be issued.

All phones need to be returned within 72 hours of paid standard rental fee.

Insurance is included in all rental prices. For any stolen or broken devices, there will be a deductible of up to $150 for standard phones, and up to $350 for smartphones, iPads and laptops.

A security deposit applies to all rentals.

Any additional charges or fees will be charged on the credit card originally authorized or deducted from the security deposit.

All prices listed above do not include NYS sales tax. Tax applies for NY customers only.

17% Israel VAT applies to all usage fees

A $35 fee will apply to credit card dispute or returned check.

Postpaid rates are higher than prepaid rates.

It is the responsibility of a customer that their device should be unlocked and compatible, with our sim rental.

Premium calls are not included, additional fees apply.

Rental Global

There is a minimum rental period of 7 days.

It is the responsibility of the customer that their device should be unlocked and compatible, with our sim rental.

Our customer service department is available to troubleshoot in the event of a problem, we can’t be responsible for issues that where not reported.

All devices must be turned off while in the USA on the airplane or in countries not subscribed for, or for days not reserved for. If there’s usage in other areas or on other days, the customer will be charged at the provider’s daily roaming rate at approx. $50 per day.

Incoming Call to USA number without package will be charged cents per minute.

Premium calls are not included and will incur an additional charge.

WOC reserves the right to charge for excessive usage.

Rentals are billed based on calendar days. Calls after midnight are considered a new day.

In Zone 3 the calendar day is based on the country’s capitol.

If a cell phone is lost or stolen, the customer is responsible for all charges until its reported.

All rented devices need to be returned within 72 hours of return.

Devices returned after 72 hours will be charged a daily fee.

If rented devices are used in a different zone or day other than originally agreed, we will charge the difference on the card originally authorized.

Rental fee is non-refundable. If for any reason, you must cancel, as long the rental devices are returned before the rental start date a store credit will be issued.

Customer is subjected to all company and carrier terms and conditions.

MMS is not included in the plan. Additional fees will be incurred for MMS usage.

Postpaid rates are higher than prepaid rates.

Kiosk

For your protection, WOC Kiosks are fully protected with the highest level of Kashrus. Our devices are all filtered by Techloq. In the event of something being blocked and you need it opened, you can always send

an email to kiosk@wocinc.net and it will be opened shortly after. (Within normal range of hours)

Whatever you download, browse, or search will not be saved. As soon as you log out all your personal information will be deleted so you can browse, download without worry.

Responsibility

If a device is damaged, the customer is responsible for full repair expense.

Please keep the place clean and the noise level down.

Minutes / prints are non-refundable.

To access the kiosk area, you must be over the age of 18. No more than 2 people aloud

in per kiosk.

Kiosk Logins are not to be shared with anyone!

We have the right at any time to suspend a customer for not adhering to these rules without prior notice.

We appreciate and validate our customer’s feedback. Feel free to send us ideas, and commentary to Kiosk@wocinc.net.